Privacy and Data Policy
This Privacy Policy explains how we collect, use, store, and protect personal information when you use CrownGold Casino. We take your privacy seriously and have set out the types of information we handle, why we process it, how we keep it secure, and the choices you have about your data. This page applies to account holders and visitors using our site and services from Canada and other accepted jurisdictions.
Types of data we collect
Personal data
When you register an account or contact us, we collect personal data such as your name, date of birth, address, email address, phone number, and identity verification documents when required for account verification and withdrawals.
Technical data
We collect technical information about your device and connection, including IP address, browser type, operating system, device identifiers, and cookie identifiers to operate the site and provide a consistent user experience.
Transactional and activity data
We keep records of deposits, withdrawals, game play, bets, transactions, bonus activity, account balance, and other actions you take on the platform. This data supports account management, responsible gaming checks, fraud prevention, and payment processing.
How we use your information
We use data to set up and manage your account, verify identity, process payments, comply with legal obligations, detect and prevent fraud, and to provide customer support. We may also use anonymized or aggregated data for operational analysis, security monitoring, and service improvement. We do not use your personal data for purposes beyond those disclosed at the time of collection without your consent, except where required by law.
Data protection and storage
We protect personal information using encryption and industry-standard security measures to reduce unauthorized access. Access to personal data is restricted to employees and service providers who need it to perform their duties. We retain data for as long as necessary to fulfil the purposes listed above and to meet legal or regulatory obligations. Specific retention periods may vary depending on the type of data and applicable law.
Cookies and tracking technologies
We use cookies, web beacons, and similar tools to operate the site, remember preferences, measure site performance, and deliver relevant content. You can control cookie settings through your browser or account preferences. Disabling certain cookies may affect site functionality.
Sharing information with third parties
We may share personal data with trusted third-party service providers who assist with payments, identity verification, game providers, customer support, analytics, and security services. We require these providers to protect your data and use it only to perform services for us. We may also disclose information when required by law or to protect our rights, customers, or the safety of the public.
Your rights
You have the right to access, correct, or request deletion of your personal information where applicable. You can review and update your account details in account settings or by contacting us. To make a request, email [email protected] and include sufficient details to identify your account. We will respond in line with applicable privacy laws and may need to retain certain records for legal or compliance reasons.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified via your registered email. Please review this page periodically to stay informed about how we handle personal information.