Terms and conditions

TERMS AND CONDITIONS OF CROWNGOLD CASINO

1. LEGAL STATUS

CrownGold Casino (the "Casino") is a licensed online gaming platform regulated by the Kahnawake Gaming Commission (KGC). The Casino's license number is 940, issued to Aveazure SRL, and its jurisdiction is Kahnawake, Canada.

2. REGISTRATION AND LOGIN PROCESS

To register an account with the Casino, users must follow these steps:

Visit the Casino website
Click "Register" at the top right of the page
Enter personal details (name, email, date of birth, address)
Verify email via confirmation link
Complete phone verification to unlock no-deposit bonus
Verify identity documents (ID, proof of address) before first withdrawal

The Casino requires KYC/ID verification for withdrawals and phone verification for the no-deposit bonus. Registration is instantaneous, but full KYC verification typically takes same day to 24 hours.

3. GAMES AND SOFTWARE PROVIDERS

The Casino features a vast library of games from over 70 industry-leading software providers, including Pragmatic Play, NetEnt, Evolution Gaming, and Playtech. The top games include:

Gates of Olympus 1000 (Pragmatic Play)
Sugar Rush 1000 (Pragmatic Play)
Elvis Frog in Vegas (BGaming)

The Casino offers a diverse range of game categories, including slots, table games, live casino, instant games/crash, jackpot slots, and video poker.

4. BONUSES AND PROMOTIONS

The Casino offers various bonuses and promotions to its users, including:

Welcome bonus: up to C$3,500 + 350 free spins
No-deposit bonus: 20 free spins
Weekly promotions: multiple recurring promotions

Please note that the Casino's bonus terms apply, including wagering requirements of 40x deposit + bonus amount (or 30x for no-deposit free spins) and maximum bet restrictions.

5. PAYMENT TERMS

The Casino offers a range of payment methods, including Interac, Apple Pay, and cryptocurrency. Fees are 0% on all deposits and withdrawals, with no hidden charges. Intermediary banks may apply their own fees for bank transfers.

6. DEPOSIT AND WITHDRAWAL LIMITS

Users can set daily deposit limits between C$20 and C$3,000 per Interac transaction. The maximum withdrawal limit is C$4,000 per transaction. Weekly and monthly limits are also in place.

7. ACCOUNT RESTRICTIONS

Only one account per player/family/device is permitted. Accounts may be suspended for KYC verification failure or self-exclusion periods.

8. RESPONSIBLE GAMBLING TOOLS

The Casino provides responsible gambling tools to its users, including:

Deposit limits
Loss limits
Wager limits
Session limits
Cooling-off periods (temporary or permanent)
Self-exclusion

Users can access these tools in the "Account" section of the website.

9. SECURITY AND FAIR PLAY

The Casino ensures the security and fairness of its games through:

256-bit SSL encryption by Google Trust Services
Random Number Generator (RNG) algorithms from licensed providers
Regular game audits for fairness compliance

The Casino also provides a Provably Fair system on certain crash games, allowing users to verify outcome fairness independently.

10. CUSTOMER SUPPORT

Users can contact the Casino's customer support team via email or through the "Info" section of the website. The support team is available 24/7, with typical response times within one hour.

By registering an account and using the Casino's services, users acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.