Responsible Gambling at CrownGold Casino
At CrownGold Casino we are committed to safer gambling. We want players to enjoy their time with us while keeping play under control and protecting their well-being. This page explains the tools, limits and support options we offer so you can make informed choices about your account activity.
Our player protection principles
We prioritise player safety by offering practical tools and clear information that help you set and stick to personal limits. We aim to identify risky patterns early and provide straightforward options for account controls, pauses and professional support when needed. If you have concerns about your play at any time, please contact [email protected] for assistance.
Activity-control tools
We provide several self-service controls you can apply in your account to manage behaviour and spending. These tools are designed to be simple to set up and change, but some changes may have a short cooling-off period to prevent impulsive reversals.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be lowered immediately from your account settings. Increasing a limit may require a waiting period for your protection.
Loss limits
Loss limits let you cap net losses over a chosen period. Use them alongside deposit limits to keep overall spending within your budget.
Time limits and session reminders
Session timers and daily time limits help you monitor how long you play. You can opt in to receive reminders and automatic session cut-offs when you reach a preset duration.
Temporary breaks and cooling-off
If you need a short pause, you can take a temporary break from your account for 24 hours up to several weeks. Temporary breaks stop access to the account while allowing you time away from play.
Self-exclusion
Longer-term self-exclusion is available if you need an extended pause or permanent closure. Self-exclusion prevents log-in and deposits for the selected period. If you choose self-exclusion and need help with any remaining account balance or next steps, contact [email protected]. Self-exclusion decisions are taken seriously and are designed to support long-term control.
Recognising signs of problematic behaviour
- Chasing losses or increasing stakes to recover losses
- Finding it hard to stick to limits you set
- Neglecting work, family or other responsibilities because of play
- Borrowing money or using essential funds for gambling
- Feeling anxious, restless or defensive about gambling activity
Tips for maintaining control
- Set realistic deposit and loss limits before you play
- Use session reminders and take regular breaks
- Avoid gambling when stressed, tired or intoxicated
- Keep gambling money separate from household funds
- Talk to someone you trust if you notice risky patterns
Professional help and support organisations
If gambling is causing harm or distress, please seek professional support. In Canada you can contact provincial services such as ConnexOntario, Centre for Addiction and Mental Health (CAMH), Gamblers Anonymous or SOSJoueurs (Quebec). International services like Gambling Therapy also offer online resources and guidance. For account-related help or to discuss self-exclusion, contact [email protected].